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New Era Debt Solutions Review

If you’re looking for a way to get out of debt, a debt settlement plan with New Era Debt Solutions might make sense. This reputable company offers a free consultation and intuitive client dashboard.

New Era Debt Solutions
New Era Debt Solutions
Diverse service offering
Accredited member of AFCC and IAPDA
Low minimum debt requirement
Services are not available in five states
No retainer fee is required
Minimum debt required not disclosed
Anna Baluch
Written by:Anna Baluch
Personal Finance Writer

Reviewed by: Carrie Pallardy, Freelance Writer and Editor

Fact Checked by: Thomas Brock, Chartered Financial Analyst (CFA) and a Certified Public Accountant (CPA)

New Era Debt Solutions is a debt relief company founded in 1999. To date, it  has settled over $250 million in debt. New Era Debt Solutions helps people settle unsecured debt, such as credit card debt, signature loans, private student loans in default, old repossessions, old judgements, and more. The company serves all but a few states. 

Editor’s Note (Warning) 

Before you pursue debt settlement services from a company like New Era Debt Solutions, it is important to understand the potential risks. 

Debt settlement can:

  • Damage your credit score
  • Be expensive; performance fees add up over time
  • Lead to a lengthy debt settlement process 
  • Result in lawsuits from creditors 

Depending on your situation, you may be better off with DIY debt relief strategies such as the debt snowball method, debt consolidation, credit counseling, or bankruptcy. 

Summarized Rating

This parameter considers service offering breadth, geographic reach, and minimum debt level requirements. Each of these features was evaluated using the five-point scoring system. Then, the various scores were aggregated and averaged to establish an overall services and solutions score.

NewEra gets an above average 3.7 for Services and Solutions. This reflects its fairly standard service offering and minimum debt requirement, along with an expansive geographic footprint.

What Is New Era Debt Solutions?

New Era Debt Solutions is a debt settlement company based in Camarillo, California. It has a team of debt specialists, attorneys, and financial experts who work with clients across the U.S. New Era Debt Solutions negotiates with its clients’ creditors and debtors to lower interest rates and principal debt balance. Typically, it can settle your debt in three years or less.   

New Era Debt Solutions Pros and Cons 

Before you take the plunge and decide to work with New Era Debt Solutions, consider these benefits and drawbacks.

New Era Debt Solutions Pros
Free debt analysis: A free consultation is offered.
No upfront fees: You won’t have to pay anything upfront.
Can get out of debt in two to three years: It usually takes two to three years.
Staff of attorneys: A team of attorneys help with compliance.
Spanish services and resources: You can receive services in Spanish.
Weekend support: Debt specialists are available on Saturdays.
New Era Debt Solutions Cons
Unclear minimum debt requirements: Minimum debt criteria is unavailable.
Not available everywhere: Services are not available in five states.

Types of Debt Covered By New Era Debt Solutions 

New Era Debt Solutions focuses on settling unsecured debts, which are debts not tied to any collateral. Unsecured debts that may qualify for its debt settlement program include:

  • Credit card debt: Credit card debt is one of the most common types of debt. New Era Debt Solutions can help you settle debt from traditional credit cards and store credit cards.
  • Medical bills: If your insurance didn’t cover all of your medical expenses and you have medical bills that are past due, New Era Debt Solutions may be able to help. The company may be able to settle them for less than you owe.
  • Personal loans : New Era Debt Solutions can help you settle debt related to personal loans, which are flexible loans that can be used to cover just about any expense. Payday loans:New Era Debt Solutions can help you settle payday loan debt. These loans are short-term, small-dollar loans designed to hold you over until your next paycheck. 
  • Private student loans: If you have private student loans, New Era Debt Solutions might be able to negotiate them down. Federal student loans are not eligible.

New Era Debt Solutions Service Features

  • Breadth of services offering: Debt settlement is the company’s sole offering. Once you fill out a form and request a free debt analysis online, you can connect with a debt relief specialist to learn more about the program and how long it may take you to complete.
  • Geographic presence: The company’s  debt settlement services are available in all states, except Delaware, Illinois, Iowa, Maine, and Oregon. 
  • Minimum debt: Most debt relief companies only work with clients who meet their minimum debt requirements, which are usually $7,500 to $10,000. New Era Debt Solutions does not disclose whether they have a minimum debt threshold.  
  • Average time for relief: The average program length is 28 months, which is lengthy compared to the industry average of 14 months.
  • Average relief amount: On average, New Era Debt Solutions clients save 52.23% on enrolled debt amounts, not accounting for fees.

    Breadth of services offering

    Debt settlement with a free consultation 

    Geographic presence

    Not available in Delaware, Illinois, Iowa, Maine, and Oregon

    Minimum debt required

    Not disclosed 

    Average time for relief

    28 months

    Average relief amount

    52.23% on enrolled debt before fees

New Era Debt Solutions Costs and Fees 

  • Fees: New Era Debt Solutions doesn’t charge upfront fees, but it does charge performance fees of 14% to 23% of your total enrolled debt. This is a bit less than what you’d owe with other debt relief companies.
  • Cancellation policy: There is no information on what will happen if you decide to terminate a debt settlement program with New Era Debt Solutions. It’s a good idea to inquire about its cancellation policy during a consultation.
  • Money back guarantee policy: Some debt relief companies offer a money back guarantee in which they’ll refund your money if you’re not satisfied with their program. New Era Debt Solutions doesn’t mention any type of guarantee.

    Upfront fees


    Settlement/performance fees

    14% to 23% of the enrolled debt

    Other fees


    Cancellation policy

    Not disclosed

    Money back guarantee policy


New Era Debt Solutions Application Process

New Era Debt Solutions offers prospective clients a simple application process.

1. The first step is getting a free debt analysis. Click “Get Started Here” on the company’s home page. 

2. Next, you will be asked to fill out some basic information for the free consultation, including:

  • Your first and last name
  • Your phone number
  • Your state
  • Your email address
  • The amount of unsecured debt that you owe

3. Once you submit that information, you can expect to be contacted by a New Era Debt Solutions representative, who will walk you through your debt settlement options. 

4. If you decide to use New Era Debt Solutions’ services, the representative will help you enroll in the program. 

New Era Debt Solutions Customer Experience 

  • Website extensiveness and usability: New Era Debt Solutions has a robust website with a client dashboard and no shortage of resources. If you speak Spanish, you can translate the site to Spanish.
  • Expanded call center support: You may speak to a debt specialist from 7 am to 8 pm PST, Monday through Saturday, or with a regular customer service agent from 8 am to 5 pm PST, Monday through Friday. The company also offers after hours support by appointment. 
  • Multi-channel support: If you prefer to contact New Era Debt Solutions via email, you can send a message to or fill out an online contact form. You can also reach out on social media outlets like Facebook, LinkedIn, or Instagram.  
  • Supplemental support (information and tools): The New Era Debt Solutions website is packed with useful information and tools, such as a debt savings calculator, FAQ page, completed client samples, and a blog with useful articles on topics such as debt, credit, and personal finance. 
  • Mobile technology: New Era Debt Solutions does not have a mobile app. 

New Era Debt Solutions Trustworthiness and Stability 

  • Years in Business: New Era Debt Solutions has been in business since 1999. Customers serviced/ebt managed: The company has settled over $250 million in debt for thousands of customers. 
  • Accreditations/certifications: New Era Debt Solutions is a member of the American Fair Credit Council (AFCC) and is accredited by the International Association of Professional Debt Arbitrators (IAPDA).

    Years in business


    Debt settled

    Over $250 million in debt


    International Association of Professional Debt Arbitrators and International Association of Professional Debt Arbitrators (IAPDA)

New Era Debt Solutions User Reviews 

New Era Debt Solutions has been accredited with the Better Business Bureau (BBB) since 2001 and holds an A+ rating. The company also earned 4.9 out of 5 stars on TrustPilot and 4.92 out of 5 stars on BBB

If you read reviews from current and former clients, you’ll find that most of them are very positive. Many clients praise New Era for its helpful debt relief specialists who have treated them with dignity and respect. They state that they were well-informed throughout the whole process and couldn’t be happier with the first-class service experience they received. 

Fortunately, there are only a few negative reviews. These reviews state that New Era Debt Solutions didn’t save them money and they could’ve negotiated with their creditors on their own to avoid the fee. 

New Era Debt Solutions Compared to Other Companies 

New Era Debt Solutions has lower fees than some other debt settlement companiest. But it does not disclose its minimum debt requirement, and it does not have a money back guarantee policy. See how New Era Debt Solutions compares to two other debt relief companies. 

New Era Debt Solutions

Freedom Debt Relief

Accredited Debt Relief

Minimum debt required

Not disclosed




14% to 23% of enrolled debt

18% to 25% of enrolled debt

15% to 25% of enrolled debt

Cancellation policy

Not disclosed

Can cancel at any time without paying a fee

Not disclosed 

Money back guarantee policy




Average relief amount

52.23% on enrolled debt before fees

20% to 35% after fees

Up to 50% of enrolled debts after fees

Final Thoughts 

New Era Debt Solutions has an excellent reputation among clients and reputable third-party organizations alike. Plus, the company offers useful features like a client dashboard and online debt settlement calculator. It also caters to Spanish speaking customers.

Since you can schedule a debt analysis for free, it doesn’t hurt to do so. You can get some more information about the program and figure out whether it’s a good option for your specific situation. If you do decide to work with New Era, you’ll need to commit to the program and be persistent to see results. 

Anna Baluch

Written by: Anna Baluch

Personal Finance Writer

Freelance copywriter who enjoys writing for large publications as well as startups, small to medium sized businesses.

More about me
Carrie Pallardy

Reviewed by: Carrie Pallardy

Freelance Writer and Editor

Carrie Pallardy has six years of experienceas as a dedicated freelance writer and editor. She covers a wide variety of topics, including personal finance, insurance, and cybersecurity. Carrie has written for Investopedia, Policygenius, and more.

More about me
Thomas Brock

Fact checked by: Thomas Brock

Chartered Financial Analyst (CFA) and a Certified Public Accountant (CPA)

Thomas is a well-rounded financial professional, with over 20 years of experience in investments, corporate finance, and accounting. He currently oversees the investment operation for a $4 billion super-regional insurance carrier, maintaining a dynamic investment policy designed to preserve capital, enhance...

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