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Pacific Debt Inc. Review

If you’re ready to get out of debt, a debt settlement plan with Pacific Debt may be worth exploring. You can begin with a free consultation and become debt free in as little as two years, depending on your situation.

Pacific Debt Inc.
Pacific Debt
3.6
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Diverse service offering
Diverse service offering
Low minimum debt requirement
Low minimum debt requirement
No retainer fee is required
No retainer fee is required
Trustworthiness and stability
Trustworthiness and stability
Anna Baluch
Written by:Anna Baluch
Personal Finance Writer

Since its inception in 2002, San Diego-based, Pacific Debt has settled more than $300 million in debt. In addition to its countless positive reviews, the company holds accreditations from the American Fair Credit Council (AFCC) and the International Association of Professional Debt Arbitrators (IAPDA).

If you decide to move forward with its debt settlement program, you’ll enjoy access to a debt specialist who will guide you through the process and may help you save up to 50% on your enrolled debt balances, before fees.

Editor’s Note (Warning)

While debt settlement might help you get rid of overwhelming amounts of debt, it can also be very risky. Once you divert your debt payments toward a settlement account, you’ll be delinquent on your accounts, if you aren’t already. This can take a serious toll on your credit and remain on your credit reports for seven years.

In addition, you may be on the hook for late fees and penalty fees from your creditors. Unfortunately, interest charges will continue to rack up on your balances as well. Lastly, there’s no guarantee that a debt settlement company like Pacific Debt can resolve your debt for much less. In fact, some creditors may not negotiate with them at all.

If you wish to pay off debt but don’t want to participate in debt settlement, there are alternative options you might want to explore. These include DIY debt payoff programs, like debt snowball and debt avalanche, debt consolidation, credit counseling, and bankruptcy.

Summarized Rating

This parameter considers service offering breadth, geographic reach, and minimum debt level requirements. Each of these features was evaluated using the five-point scoring system. Then, the various scores were aggregated and averaged to establish an overall services and solutions score.

Pacific has a slightly below average 3.0 for Services and Solutions. This reflects its fairly broad geographic presence, standard service offering, and relatively high minimum debt requirement.

Pacific Debt Pros and Cons

Before you pursue debt settlement with Pacific Debt, be sure to consider these benefits and drawbacks.

Pacific Debt Pros
Free consultation: Free consultations are available.
No upfront fees: You won’t have pay anything to begin.
Personal debt specialist: You’ll work with a debt specialist.
Excellent reviews: There are many positive online reviews.
Referral program: If you refer someone, you’ll earn $200.
Pacific Debt Cons
Must have at least $10,000 in unsecured debt: You need a minimum of $10,000 in debt.
Not available everywhere: Services are offered in 29 states and D.C.
No online client portal or mobile app: There is no client portal or mobile app.

Types of Debt Covered By Pacific Debt

Pacific Debt specializes in helping clients repay their unsecured debts. If you have a mortgage or a car loan, for example, the company can’t help you settle or pay it off. Through its debt settlement program, you can receive assistance with the following:

  • Credit card debt: Credit card debt is one of the most common types of debt. If you don’t pay your balance in full, every month, it’s all too easy to acquire. Pacific Debt may help you lower your principal balance as well as any interest and late fees.
  • Personal loans: Personal loans are flexible as you can use them to cover virtually any expense. If you’re facing personal loan debt, you might find some relief from Pacific Debt.
  • Payday loans: While payday loans can help you out when you need some cash to hold you over until you get paid next, they come with sky-high interest rates that can make them difficult to repay. Fortunately, payday loans qualify for debt settlement with Pacific Debt.
  • Medical bills: In a perfect world, health insurance would cover all of your medical expenses. Since this is rarely the reality, you may be dealing with high out-of-pocket expenses that turn into large medical bills. Pacific Debt can help you pay them off.

Pacific Debt Inc. Services

  • Breadth of services offering: While Pacific Debt partners with other companies to offer home equity loans and debt consolidation loans, it focuses on debt settlement. To get started, you can request a free consultation with a debt specialist. During a consultation, you’ll learn more about the program and find out whether you qualify.
  • Extent of Geographic Presence: As of 2022, Pacific Debt only offers its debt settlement services to residents in 29 states and Washington D.C. The company may expand its reach in the future.
  • Minimum Debt: Pacific Debt is designed for those who have at least $10,000 in unsecured debt. If you only have a few thousand dollars in debt, you’ll want to consider an alternative option.
  • Average Time for Relief: According to the company, most Pacific Debt clients become debt-free in 24 to 48 months. This time frame is average in the industry.
  • Average Relief Amount: If you follow its program closely, you’ll likely pay off about 50% of your enrolled debt balances before fees are considered. Keep in mind that this is not guaranteed and your savings amount will depend on your debt amount, debt type, creditors, and dedication.
Breadth of services offering Debt settlement with a free consultation, home equity loans, debt consolidation loans
Extent of Geographic Presence 29 states and Washington, D.C.
Minimum Debt Required $10,000
Average Time for Relief 24 o 48 months
Average Relief Amount 50% of enrolled debts before fees

Pacific Debt Inc. Costs and Fees

  • Fees: While Pacific Debt doesn’t charge any upfront fees, you will pay performance fees of 15% to 25% of your enrolled debt amount. Where you live and how much debt you have will determine your exact fees.
  • Cancellation Policy: Pacific Debt doesn’t mention anything about a cancellation policy on its website. You might want to ask about it during the consultation so you understand what will happen if you decide to terminate the program.
  • Money Back Guarantee Policy: Some debt settlement companies promote a money-back guarantee that usually states you won't be charged until your debt is settled. Pacific Debt doesn’t advertise one.
Upfront Fees None
Settlement/Performance Fees 15% to 25% of total debt enrolled
Other Fees None
Cancellation Policy Not disclosed
Money Back Guarantee Policy None

Pacific Debt Inc. Customer Experience

  • Website Extensiveness Usability: Pacific Debt has an informative website with clear information about its program and the states it services. There’s also a get started button that begins the consultation process. Unfortunately, however, there is no client portal.
  • Expanded Call Center Support: You can reach Pacific Debt’s customer service line at (877) 959-6945 at any time Monday through Thursday from 8 am to 6 pm PST and Friday from 8 am to 4:30 pm EST.
  • Multi-channel Support: In addition to phone support, Pacific Debt can service you via email. Send a message to inquiries@pacificdebt.com. You may also reach out to the company on Facebook, Twitter, Instagram, and LinkedIn. In addition, you can check out its blog articles and use its debt calculator to find out how long it may take you to pay off your debt.
  • Mobile Technology: From a technology perspective, Pacific Debt is a bit behind as it does not offer a mobile app like other debt relief companies.

Pacific Debt Inc. Trustworthiness and Stability

  • Years in Business: Pacific Debt was founded in 2002. The company has provided debt settlement services for 20 years.
  • Customers Serviced / Debt Managed: Since its debt in 2002, Pacific Debt has settled over $300 million in unsecured debt for thousands of clients.
  • Accreditations/Certifications: Pacific Debt is proud of its accreditations and certifications from the American Fair Credit Council (AFCC) and International Association of Professional Debt Arbitrators (IAPDA), which are both reputable in the debt relief industry.
Years in Business 20
Customers Serviced / Debt Managed More than $300 million for thousands of customers
Accreditations/Certifications American Fair Credit Council and certified with the International Association of Professional Debt Arbitrators (IAPDA)

Pacific Debt Inc. User Reviews

If you search the internet for reviews on Pacific Debt, you’ll find many positive remarks from current and former clients who are pleased with their experiences. The company has earned 4.8 out of 5 stars on TrustPilot as well as an A+ rating with 4.79 out of 5 stars on the Better Business Burea (BBB).

In addition, US News and World Reports and Bankrate ranked Pacific Debt as one of “The Best Debt Settlement Companies of 2020. Most of the online reviews praise Pacific Debt for its friendly, knowledgeable, and non-judgemental debt specialists who genuinely care about client success. They state that the debt specialists are always available to answer questions and address concerns.

Of course, there are a few negative reviews. A few of them warn prospective clients of high pressure sales and scare tactics. Some also mention difficulty with canceling the program and delays in response times. To avoid these issues, make sure you understand how the program works, what you’ll be charged for it, and how you can cancel in advance.

Pacific Debt Compared to Other Companies

Pacific Debt New Era Debt Solutions Freedom Debt Relief
Minimum debt required $10,000 Not disclosed $7,500
Fees 15% to 25% of enrolled debt 14% to 23% of enrolled debt 18% to 25% of enrolled debt
Cancellation Policy Not disclosed Not disclosed Can cancel at any time without paying a fee
Average Relief Amount 50% on enrolled debt balances before fees 52.23% on enrolled debt amounts before fees 20% to 35% after fees

Final Thoughts

If you have at least $10,000 in unsecured debt and are struggling to pay it off, debt settlement from Pacific Debt might make sense. This is particularly true if you’re more focused on getting rid of your debt than improving your credit score. But if your credit is very important to you or you’d like to work with a company that offers advanced technologies like an online portal and mobile app as well as a money back guarantee, it’s a good idea to explore other options.

Anna Baluch

Anna Baluch

Personal Finance Writer

Freelance copywriter who enjoys writing for large publications as well as startups, small to medium sized businesses.

More about me