Frequently Asked Questions(FAQ)

How Has COVID-19 Affected Employee Experience?
While there are many cited benefits to the changing work environment, the reality is that COVID-19 has had a hugely negative impact on the employee experience. This has been confirmed in multiple studies. The employees have been hit twice. First, there is the fear of financial loss and loss of employment. Secondly, there is the real and actual impact of health-related stress. Workers were afraid of getting COVID and could not go anywhere to deal with fear. They were kept at home, without social activity. Overall, this has had a detrimental effect on employee satisfaction levels. However, some employees have a more positive outlook, and working from home could actually increase satisfaction. These numbers tend to be in the minority.
How Important Are HR and IT to Modern Enterprises?
IT and HR are pivotal to modern enterprises, though it will often depend on the size of the organization. The bigger the business, the more streamlined the HR and IT departments need to be. This is because small delays in overall efficiency are magnified depending on how big the business happens to be. Outsourcing can be of great assistance in this regard, as it can reduce cost and increase efficiency without small business owners having to deal all that much with the problem. But larger companies will certainly need in-house HR and IT departments to deal with the myriad of concerns that come with a large, specialized, and talented workforce.
What Is the Primary Role of HR?
The role of the HR department has migrated from the traditional hiring and firing to an in-depth position, focusing on another aspect of the company like looking after employee engagement.

Not every company understands or values its human resource department. Human resources professionals are the lifeblood of the company because their job is to ensure that the business gets the most out of its employees. In other words, the human resource department needs to provide a high return on the business’s investment in its people. The primary roles of HR are recruitment, onboarding, training of employees, employee experience management, PR, compliance, administration, and maintaining and promoting the corporate image.
What Is the Primary Role of IT?
The IT department is vastly different from the HR department. The role of the IT department is to create a safe and secure environment for the transfer and storage of data within the private network. Employees need to be able to securely send and receive messages, and the network has to be protected from hackers. Confidential information must be secured. The IT department will have to integrate a number of platforms and systems into the overall network in a secure manner so that all systems work with one another. They will assign IDs and usernames to employees, prevent the network from going down, and sometimes create applications relative to the business. Other roles include the installation and maintenance of telephone systems within the office and the creation of the company website. Of course, with the new work from home policies, many IT professionals have a lot of adapting to do.
Is Digitalization Helping or Hindering Employee Satisfaction Levels?
This often depends on the employee, but it seems to be hindering employee satisfaction levels. This is due to the reality that, despite all of the talk and guidance, few people actually take the responsible steps of separating their leisure from their work. It is quite rare for a person to switch off technology late at night, and many are now plugged in 24/7. Unless employees can be very strict in terms of how/when they work and how/when they play, digitalization will harm them.
What Is the Single Best Way to Improve the Employee Experience?
Offering an employee the opportunity to work from home is probably the best way to improve the employee experience. It has so many benefits. However, as shown in studies, the optimal situation is where you have about 2 days at home and 3 days in the office. This will carry the benefits of working in an office but can also free up the worker. Coming together physically as a unit has advantages that simply cannot be replicated with technology, no matter how sophisticated it gets. If you allow an employee to work from home a couple of days a week, which is going to be expected, it will be appreciated.
Can the HT and IT Department Be Automated With Software?
It is possible to automate HR to a large degree. Software is available that serves as payroll, time tracking, accounting, document storage, and onboarding system in one. This automates many requirements associated with HR as the new hires are onboarded and paid automatically, and records can easily be received for compliance purposes. This will work for a small business owner with less than 15 or so employees, but you will still have to find a way to locate, interview, and recruit the right people.

You can’t really automate IT in any significant way. You can make heavy use of freelancers and independent contractors for digital work, and this means you don’t really have to have an IT department. No infrastructure is required as you will not have a full-time workforce.
How Can HR and IT More Effectively Work Together?
HR is in a position to understand the frustrations an employee goes through while working at the various tasks they handle each day. It could be a simple thing, such as using a VPN to connect to the company collaboration system, email program, or any other digital software. IT is in a position to know if it is possible to eliminate the use of VPN for employees and how easily an optimal solution can be implemented. By working together, they are able to improve the daily journeys of employees while maintaining security.

Another intersection point between HR and IT revolves around the digital learning platforms used within the company from pre-boarding to onboarding and continued training. Employees are hard-pressed to take the time needed for learning but they will make time if it’s presented in a way that is easy and accessible.

About the Author

Daniel Lewis

Daniel Lewis

MBA accredited investment professional

Daniel Lewis is an MBA accredited investment professional who wants to assist small business owners to gain access to finance.

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