Setmore Review – Pros, Cons, Rating and More (2024)

Main Setmore Features

Here is a rundown of all the Setmore features that help a small business run more efficiently and manage client appointments and scheduling with ease:

• Booking Page
• Website Widget
• Calendar Sync
• Automated scheduling
• Appointment scheduling and management
• Class Booking
• Online Payments
• Employee scheduling
• Confirmations and reminders
• Client Database
• Mobile App for Android and iOS
• Recurring Appointments
• Website integrations
• Third-party integrations
• Customizable branding

In the list above, you can note that the Setmore features are created with user and client satisfaction in mind. The features help the smooth daily operations of many small businesses. The mobile apps help you stay on top of things when on the go.

The features of Setmore are well-balanced, which helps any small business from the service and hospitality industry. Setmore can be integrated into any website by installing the Booking Page plugin or using the “Book Now” widget. Also, the platform integrates with Facebook and Instagram, and you can accept appointments and bookings from there without having to switch back and forth between several platforms.

The automatic confirmations and the email and text reminders minimize the no-shows, improving the efficacy of your business. But this is not all, as Setmore also allows the booking of recurring appointments, class bookings and allows staff members to book their own clients. The platform also sends instant desktop, tablet, or mobile notifications and allows syncing your calendars across multiple devices.

Price Plans

Setmore has one free plan and two paid plans, all with different features:

• Free – $0/month/up to 4 users – unlimited appointments, email reminders, Square integration for payments
• Premium – $12/user/month/up to two users – SMS reminders, two-way calendar sync, payments via Square, Stripe, Paypal
• Pro – $9/user/month/3+ users – everything from the Premium plan, only adjusted for larger teams

If you opt to get the yearly subscription, you will get a 55% discount on the prices, as shown in the image here:

The features of all plans are excellent, and all come with unlimited appointments, the use of the iOS and Android apps, email reminders, the custom booking page with unique URL, Square integration, Teleport video meetings, social media integrations, CRM integrations, website/CMS integrations, analytics integrations, email support, and 24/7 in-app support.

Apart from the main features outlined in the plans, some extra features provided further customization and improved the running and managing of different types of small businesses. Here is what it offers as an extra feature with Setmore:

• All-in-one calendar
• Custom booking page
• Reviews display on your website
• Automatic confirmations
• Customized notifications
• Recurring appointments
• Class booking for webinars and online training
• Staff logins where team members can book their clients

The free plan does not offer all of these. Still, the Premium and Pro plans support the Google 2-way sync and Office 365 2-way sync. Maybe the biggest downside is that Setmore does not integrate with accounting software. Here is a comparison between the most popular price plans of several online scheduling platforms I’ve reviewed for you:

How Setmore Fares Against The Competition

I’ve selected Setmore, Zoho Bookings, and SimplyBook to compare, as these three cloud-based platforms have very similar offerings. These three come with a free plan with limited features and paid plans with a complete list of features. Setmore has the most detailed free plan of the three cloud-based appointment apps covered here, allowing users to get unlimited appointments but only 100 email reminders a month.

SimplyBook has many features, as does Zoho Bookings, and Setmore can be considered lacking in some areas. However, people who’ve used all three platforms have stated they find all the Setmore features quite helpful, and in no way is this platform inferior to its main competitors.

The price plans differ a little, as Setmore charges per user per month, as does Zoho Booking, unlike SimplyBook, which has a fixed monthly fee allowing 500 bookings. All three appointment and scheduling platforms also have an employee scheduling section and support employee time off management. In the following table, you can see the comparison of the main features of several online booking platforms.

Setmore User Experience

Setmore has a truly superb user experience with a clean, minimalist design with a bright background and easy-to-read font and colors. The main dashboard has the calendar as a home screen; the main menu is on the left side. The app allows you to highlight different appointments with different colors that improve visibility and allows you to plan your time more efficiently.

The platform allows each user to customize how the dashboard looks, and everyone can arrange things to their liking. Also, users can add colorful icons to the online booking page, making it easier for clients to book suitable appointments. The app does not require the clients to create accounts but directly allows them to book an appointment.

Still, Setmore lacks advanced flexibility when it comes to employee scheduling and reports. It also lacks a broader array of third-party integrations, namely integrations with accounting and payroll software. Overall, Setmore has an impressive set of features and customizations that significantly add to the user experience.

Setmore Integrations

To improve user experience and provide more functionalities to its users, Setmore supports third-party integrations. Here is a list of the supported integrations:

• Square
• Stripe
• PayPal
• Teleport
• Zoom
• Social media integrations
• Google Calendar 2-way integration
• Office 365 2-way integration
• CRM integrations
• Website/CMS integrations
• Analytics integrations

Customer Support

Setmore has an excellent customer support team, and they are available via email, phone, live chat, and social media profiles. The official Setmore website has a blog with knowledge and articles on how to use Setmore’s features. The website also has a help center and guides with all necessary advice on setting up Setmore.

You will learn how to set your Booking Page and allow Setmore to take appointments for you 24/7. The guides include everything about the platform, and if you can’t find what you are looking for, you can contact customer support. No matter the channel you choose (phone, email, or live chat), they are available 24/7, and you will get an answer to your issue very quickly.

Setmore User Reviews

Setmore enjoys an impressive online reputation. The platform has many positive reviews, all aimed at the usefulness of the features and the impressive free plan. Still, many users have started with the free plan but have soon moved on to the Premium plan, finding that the 2-way Google sync is a feature that greatly simplifies things.

Many users have commended the simplicity and intuitive navigation of the user interface and the opportunities for customization. Some Setmore users noted downsides: the lack of extensive employee profiles where the managers can set up precise functions and the lack of room booking.

Conclusion

From my research and testing of the cloud-based appointment and scheduling platform Setmore, I can say that I’m delighted with its features and options. Setmore is among the most user-friendly apps on the market, and it has well-outlined features and reasonable price options. The free version of this platform offers unlimited appointments but integrates with Square, and Teleport free, but for more integrations and features, you’ll need the Premium plan.

Setmore enables customizations and integrations with third-party apps to provide many more options for the users. Setmore is intended for freelancers and small businesses from the service industry that rely on immediate appointments with clients. Most of the features are customizable and scalable, and any Setmore user can find that this platform can improve their business.