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Community Tax Review

Whether you need help negotiating a tax liability, planning for future taxes, filing a return or streamlining your businesses accounting processes, Community Tax can help. With over 100,000 clients serviced and over $800 million of debt managed inception-to-date, it is incredibly experienced.

community tax
Community Tax
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Diverse service offering
Diverse service offering
Extensive geographic footprint
Extensive geographic footprint
Free tax relief consultation
Free tax relief consultation
Trustworthiness and stability
Trustworthiness and stability
Thomas Brock
Written by:Thomas Brock
Chartered Financial Analyst (CFA) and a Certified Public Accountant (CPA)

Community Tax was founded in 2010 with the mission of making quality tax help affordable and accessible to everyday people. To accomplish this, its team of tax professionals run data-driven and predictable processes that deliver the best and most efficient results for each client. The firm is based in Florida, but it maintains a national footprint.

Editor’s Note:

Fundamentally, tax relief companies negotiate with the IRS and other taxing authorities on your behalf – for a fee. Reputable companies can help you achieve economical outcomes in a transparent manner. Unfortunately, the tax relief industry has its share of bad players. As a result, it’s critical to be comfortable with a tax relief firm and the services it offers, before proceeding with an engagement.

This guide can you understand the services and solutions, cost and fees, customer experience, trustworthiness and stability and user reviews associated with Community Tax.

Summarized Rating

This parameter considers service offering breadth, geographic reach, and minimum debt level requirements. Each of these features was evaluated using the five-point scoring system. Then, the various scores were aggregated and averaged to establish an overall services and solutions score. 

Community Tax gets a slightly above average 4.0 for Services and Solutions. This reflects its diverse service offering, extensive geographic footprint, and standard minimum debt requirement.

Community Tax Pros and Cons

Community Tax Pros
Community Tax offers potential clients a 100% free consultation.
Community has a very diverse service offering, but it largely pertains to IRS matters.
The firm has an expansive geographic footprint.
It boasts a best-in-class customer service offering, inclusive of a mobile app.
Community has a very long business history.
It has serviced over 100,000 clients and managed over $800 million of tax debt inception-to-date.
Community boasts an above average aggregate user reviews rating.
Community Tax Cons
Community Tax has an opaque fee structure, with an unspecified, potentially nonexistent, moneyback guarantee.
Community does not maintain memberships in at least two industry-leading associations.

Services Offered By Community Tax

Community Tax’s core business is tax relief, and it entails the following services:

  • Filing extensions and appeals
  • Assisting with tax audits
  • Stopping wage garnishments, levies and liens
  • Securing innocent spouse, disaster and pandemic relief
  • Establishing installment plans
  • Reducing tax debts, penalties and interest

Community also offers a fairly robust line of complementary services, including tax planning, tax preparation/compliance and miscellaneous accounting/bookkeeping – for both individuals and small businesses.

Community Tax Services and Solutions

With regard to services and solutions, Community Tax is rated above average. It maintains a diverse offering of IRS-focused solutions and a nationwide footprint, and it does not communicate any unrealistic or misleading information on its website. Details are summarized below.

Extent of Geographic Presence Community Tax has a nationwide footprint
Minimum Debt Requirement Information is not available
Average Time for Relief Information is not available
Average Relief Amount Information is not available

Any tax relief company that accentuates “average time for relief” and/or “average relief amount” on its website warrants skepticism. Averages do not provide a meaningful indication of what you can expect, given the highly personalized nature of tax relief. Moreover, a tax relief firm cannot influence these metrics, beyond legal allowances. Exaggerated claims are misleading, at best, and illegal, at worst.

Community Tax Application Process

Community Tax maintains the following clear, three-step process:

  1. Consultation – Community’s experienced professionals meet with you to understand your case and provide a free analysis of the best options available to you.
  2. Investigation – If you direct Community to proceed, the investigation process begins. Community will contact the IRS to obtain a complete record of your account. Following a thorough evaluation, Community will contact you to discuss the optimal resolution strategy.
  3. Resolution – The resolution phase of our process entails gathering additional financial information and other documentation. It is used to develop a formal proposal to the IRS. Following submission, Community will negotiate on your behalf, keeping you informed of all developments, until your case is closed.

Community Tax Costs and Fees

Community Tax has a very low costs and fees score, which is completely attributable to a lack of transparency. The firm’s website offers no information regarding Community’s fee structure, potential add-on charges and its moneyback guarantee. The is frustrating for consumers and seriously detracts from Community Tax’s overall rating.

Fee Structure Information is not available
Other Charges Information is not available
Moneyback Guarantee/Refund Policies Information is not available

Community Tax Customer Experience

Community Tax receives a best-in-class 5.0 rating when it comes to customer service. As outlined below, it offers its base of customers an unparalleled experience.

  • Its website is extremely robust, well-organized and easy to navigate.
  • Community offers expanded call center support, with accessibility to a live team member Monday through Saturday.
  • Community also offers high-touch multi-channel support. In addition to the telephone, the firm actively communicates with new and potential clients via a virtual chat assistant, email and social media platforms. It is also highly responsive via traditional methods, such as fax and the postal system.
  • With regard to supplemental information and tools, Community offers a vast amount information, including tax and business news, in-depth blog posts, FAQs and other informative guides.
  • To put a feather in its cap, Community offers its customers a mobile app. This is a big differentiator in the tax relief space and a testament to Community’s commitment to service.

Community Tax Trustworthiness and Stability

Community Tax boasts an above average score on the trustworthiness and stability front. This is largely attributable to its long business history and extensive tax debt management experience. Uncertainty as to whether the firm is a member of any industry-leading associations is drag on the rating. Key attributes are summarized below.

Years in Business Established in 2010, Community Tax has been in business over 12 years – far more than the average
Customers Serviced Inception-to-date Community has serviced over 100,000 clients
Tax Debt Managed Inception-to-date Community has managed over $800 million of tax debt, a huge amount compared to its peers
Memberships in Industry-leading Associations It’s unclear whether Community is a member of key industry-leading associations

Community Tax User Reviews

Based on reviews from Trustpilot (over 500), Best Company (over 600) and ConsumerAffairs (nearly 100), Community Tax is generally very highly rated by its users (aggregate rating of 4.5 out of 5.0). The most favorable reviews highlight the firm’s stellar customer service and knack for translating complex and stressful scenarios into favorable outcomes. Some of the negative comments claim the firm’s fees are too high. A sampling of recent comments is provided below.

Maria Cruz
5.0 Best Trustpilot Rating in August 2022

What can I say about Community Tax? A LOT!!! This company goes above and beyond to help you. Demetria White, my case advocate, made the entire experience with dealing with the IRS stress free and I'm very pleased with the outcome. I highly recommend her and her colleagues. I'll miss talking to her. Love you Demetria ... forever thankful

Ashlyn Elwood
3.0 Best Company Rating in May 2022

As amazing as community tax has been for me with their awesome consultations and money back guarantee, they are way more expensive than the competitors I have tried. Even their investigation fees are higher!

Elmer Cornejo
5.0 Best Trustpilot Rating in April 2022

I’ve been doing my taxes for the last years with community tax, I’m glad that I found them. I always have been helped by Raul Cardiel, all the time and he has resolved all my concerns. His performance and great customer service make the process very easy and the is why that I always choose Raul Cardiel for my taxes at Community tax.

Community Tax Compared to Other Companies

A quick comparison of Community Tax and two well-known competitors, Precision Tax Relief and Anthem Tax Services, is provided below. Incidentally, Precision is rated the best overall tax relief company by

Community Tax Precision Tax Relief Anthem Tax Services 
Extent of Geographic Presence Community Tax services clients nationwide Precision has a broad geographic reach, but it’s unclear whether it services the entire U.S. Anthem services clients nationwide
Minimum Debt Requirement Information is not available $10,000 $10,000
Fee Structure Information is not available Precision quotes an all-inclusive flat fee; it’s the most transparent approach in the market Information is not available
Moneyback Guarantee/Refund Policies Information is not available Precision offers a top-tier 30-day moneyback guarantee Anthem offers a best-in-class, virtually, unlimited moneyback guarantee

Final Thoughts

Community Tax is a great option for anyone that needs help resolving a tax collection issue, filing a tax return or planning for future obligations. The firm is especially well-suited for people that value deep experience and transparent processes. By these standards, very few firms can compete with Community. Take advantage of the firm’s free consultative services to assess things for yourself.

Thomas Brock

Thomas Brock

Chartered Financial Analyst (CFA) and a Certified Public Accountant (CPA)

Accounting, Corporate Finance, Debt, Economics, Financial Planning, General Business, Insurance, Life Insurance

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