Updated on

Community Tax Review

Whether you need help negotiating a tax liability, planning for future taxes, filing a return, or streamlining your business’s accounting processes, Community Tax can help. With over 100,000 clients serviced and over $800 million of debt managed, the firm is incredibly experienced.

community tax
Community Tax
Diverse service offering
Diverse service offering
Extensive geographic footprint
Available nationwide
Free tax relief consultation
Free tax relief consultation
Trustworthiness and stability
Trustworthiness and stability
Thomas Brock
Written by:Thomas Brock
Chartered Financial Analyst (CFA) and a Certified Public Accountant (CPA)

Reviewed by: Jen Hubley Luckwaldt, Content Writer and Editor

If you owe back taxes, Community Tax offers a track record of results in negotiating with the IRS and resolving tax debt. User reviews are generally positive, attesting to solid customer service. Like other top tax relief companies, Community offers a free consultation to potential clients. 

Editor’s Note:

Fundamentally, tax relief companies negotiate with the IRS and other taxing authorities on your behalf – for a fee. Reputable companies can help you achieve economical outcomes in a transparent manner. Unfortunately, the tax relief industry has its share of bad players. As a result, it’s critical to be comfortable with a tax relief firm and the services it offers, before proceeding with an engagement.

This guide can help you understand the services and solutions, cost and fees, customer experience, trustworthiness, stability, and user reviews associated with Community Tax.

Summarized Rating

This parameter considers service offering breadth, geographic reach, and minimum debt level requirements. Each of these features was evaluated using the five-point scoring system. Then, the various scores were aggregated and averaged to establish an overall services and solutions score. 

Community Tax gets a slightly above average 4.0 for Services and Solutions. This reflects its diverse service offering, extensive geographic footprint, and standard minimum debt requirement.

What Is Community Tax?

Community Tax was founded in 2010 with the mission of making quality tax help affordable and accessible to everyday people. To accomplish this, its team of tax professionals runs data-driven and predictable processes that deliver the best and most efficient results for each client. The firm is based in Florida, but it maintains a national footprint.

Community Tax Pros and Cons

Community Tax Pros
Community Tax offers potential clients a 100% free consultation.
Community offers tax preparation, bookkeeping, and accounting services as well as tax resolution.
The firm has an expansive geographic footprint.
It boasts a best-in-class customer service offering, inclusive of a mobile app.
Community has a long business history.
It has serviced over 100,000 clients and managed over $800 million of tax debt inception-to-date.
Community boasts an above-average aggregate user reviews rating.
Community Tax Cons
Community Tax has an opaque fee structure, with an unspecified, potentially nonexistent, money-back guarantee.
Community does not maintain memberships in at least two industry-leading associations.

Services Offered By Community Tax

Community Tax’s core business is tax relief, and it entails the following services:

  • Filing extensions and appeals
  • Assisting with tax audits
  • Stopping wage garnishments, levies, and liens
  • Securing innocent spouse, disaster, and pandemic relief
  • Establishing installment plans
  • Reducing tax debts, penalties, and interest

Community also offers a fairly robust line of complementary services, including tax planning, tax preparation/compliance, and miscellaneous accounting/bookkeeping for both individuals and small businesses.

Community Tax Service Features

Community Tax maintains a diverse offering of IRS-focused solutions and a nationwide footprint, and it does not communicate any unrealistic or misleading information on its website. Details are summarized below.

Extent of Geographic Presence

Community Tax has a nationwide footprint

Minimum Debt Requirement

Information is not available

Average Time for Relief

Information is not available

Average Relief Amount

Information is not available


Any tax relief company that accentuates “average time for relief” and/or “average relief amount” on its website warrants skepticism. Averages do not provide a meaningful indication of what you can expect, given the highly personalized nature of tax relief. Moreover, a tax relief firm cannot influence these metrics, beyond legal allowances. Exaggerated claims are misleading, at best, and illegal, at worst.

Community Tax Application Process

Community Tax maintains the following clear, three-step process:

  1. Consultation – Community’s experienced professionals meet with you to understand your case and provide a free analysis of the best options available to you.
  2. Investigation – If you direct Community to proceed, the investigation process begins. Community will contact the IRS to obtain a complete record of your account. Following a thorough evaluation, Community will contact you to discuss the optimal resolution strategy.
  3. Resolution – The resolution phase of our process entails gathering additional financial information and other documentation. It is used to develop a formal proposal to the IRS. Following submission, Community will negotiate on your behalf, keeping you informed of all developments until your case is closed.

Community Tax Costs and Fees

Community Tax is not transparent about costs and fees.. The firm’s website offers no information regarding Community’s fee structure, potential add-on charges, and its money-back guarantee. This is frustrating for consumers and seriously detracts from Community Tax’s overall rating.

Fee Structure

Information is not available

Other Charges

Information is not available

Money-back Guarantee/Refund Policies

Information is not available

Community Tax Customer Experience

Community Tax offers excellent customer service across multiple platforms. 

  • Its website is extremely robust, well-organized, and easy to navigate.
  • Community offers expanded call center support, with accessibility to a live team member Monday through Saturday.
  • Community also offers high-touch multi-channel support. In addition to the telephone, the firm actively communicates with new and potential clients via a virtual chat assistant, email, and social media platforms. It is also highly responsive via traditional methods, such as fax and the postal system.
  • With regard to supplemental information and tools, Community offers a vast amount of information, including tax and business news, in-depth blog posts, FAQs, and other informative guides.
  • Community offers its customers a mobile app. This is a big differentiator in the tax relief space and a testament to Community’s commitment to service.

Community Tax Trustworthiness and Stability

Community Tax boasts a long business history and extensive tax debt management experience. Key attributes are summarized below.

Years in Business

The firm was established in 2010.

Customers Serviced Inception-to-date

Community has serviced over 100,000 clients

Tax Debt Managed Inception-to-date

Community has managed over $800 million of tax debt, a huge amount compared to its peers

Memberships in Industry-leading Associations

It’s unclear whether Community is a member of key industry-leading associations

Community Tax User Reviews

Based on reviews from Trustpilot (over 500), Best Company (over 600) and ConsumerAffairs (over 50), Community Tax is generally very highly rated by its users (aggregate rating of 4.4 out of 5.0). 

Best Company users gave Community Tax the highest average score (4.6) based on customer service and results, even praising specific case advocates by name. Users at Trustpilot (4.2) and Consumer Affairs (4.4) gave similar reviews, citing customer service and success at resolving tax debt issues. 

The most favorable reviews highlight the firm’s stellar customer service and knack for translating complex and stressful scenarios into favorable outcomes. Some of the negative comments claim the firm’s fees are too high and mention the difficulty of realizing the money-back guarantee. A sampling of recent comments is provided below.

Maria Cruz

5.0 Trustpilot Rating in August 2022

What can I say about Community Tax? A LOT!!! This company goes above and beyond to help you. Demetria White, my case advocate, made the entire experience with dealing with the IRS stress free and I'm very pleased with the outcome. I highly recommend her and her colleagues. I'll miss talking to her. Love you Demetria ... forever thankful

Michael Jury

5.0 Best Company Rating in April 2022

I normally don’t write reviews, although I have to take a min to share how grateful I am for Community Tax. I have been dealing with a six-figure problem for a few years and no matter who I spoke to I really couldn’t get a resolution. I reached out to Community Tax as my last-ditch effort, and within a short period of time they had a LARGE reduction to what I owed. Matter of fact when Rebecca called and told me it brought tears of relief! I really cannot thank the entire team at Community Tax team Rebecca W, Brian E, Ashley S and Gabriela M for all your help.


4.0 Consumer Affairs Rating in March 2022

The rep I work with knows how to expedite my account appropriately. Also, he makes me feel assured and very comfortable. But there were reps I had to go through who weren't returning my messages and calls and I found that to be very uncomfortable. Other than that, working with Community Tax shortened all the footsteps I had to take to get where I had to get and what I got.

Community Tax Compared to Other Companies

A quick comparison of Community Tax and two well-known competitors, Precision Tax Relief and Anthem Tax Services, is provided below. Incidentally, Precision is rated the best overall tax relief company by Finimpact.

Community Tax

Precision Tax Relief

Anthem Tax Services 

Extent of Geographic Presence

Community Tax services clients nationwide

Precision has a broad geographic reach, but it’s unclear whether it services the entire U.S.

Anthem services clients nationwide

Minimum Debt Requirement

Information is not available



Fee Structure

Information is not available

Precision quotes an all-inclusive flat fee; it’s the most transparent approach in the market

Information is not available

Money-back Guarantee/Refund Policies

Information is not available

Precision offers a top-tier 30-day money-back guarantee

Anthem offers a best-in-class, virtually, unlimited money-back guarantee

Final Thoughts

Community Tax is a great option for anyone that needs help resolving a tax collection issue, filing a tax return or planning for future obligations. The firm is especially well-suited for people who value deep experience and transparent processes. By these standards, very few firms can compete with Community. Take advantage of the firm’s free consultative services to assess things for yourself.

Thomas Brock

Written by: Thomas Brock

Chartered Financial Analyst (CFA) and a Certified Public Accountant (CPA)

Accounting, Corporate Finance, Debt, Economics, Financial Planning, General Business, Insurance, Life Insurance

More about me
Jen Hubley Luckwaldt

Reviewed by: Jen Hubley Luckwaldt

Content Writer and Editor

Jen Hubley Luckwaldt is an editor, writer, and content strategist with a focus on personal finance, careers, and DEI. A small business owner for over a decade, Jen helps publications and brands create and optimize B2B and B2C content.

More about me