Services Offered By Community Tax
Community Tax’s core business is tax relief, and it entails the following services:
- Filing extensions and appeals
- Assisting with tax audits
- Stopping wage garnishments, levies, and liens
- Securing innocent spouse, disaster, and pandemic relief
- Establishing installment plans
- Reducing tax debts, penalties, and interest
Community also offers a fairly robust line of complementary services, including tax planning, tax preparation/compliance, and miscellaneous accounting/bookkeeping for both individuals and small businesses.
Community Tax Service Features
Community Tax maintains a diverse offering of IRS-focused solutions and a nationwide footprint, and it does not communicate any unrealistic or misleading information on its website. Details are summarized below.
Extent of Geographic Presence | Community Tax has a nationwide footprint |
Minimum Debt Requirement | Information is not available |
Average Time for Relief | Information is not available |
Average Relief Amount | Information is not available |
Note:
Any tax relief company that accentuates “average time for relief” and/or “average relief amount” on its website warrants skepticism. Averages do not provide a meaningful indication of what you can expect, given the highly personalized nature of tax relief. Moreover, a tax relief firm cannot influence these metrics, beyond legal allowances. Exaggerated claims are misleading, at best, and illegal, at worst.
Community Tax Application Process
Community Tax maintains the following clear, three-step process:
- Consultation – Community’s experienced professionals meet with you to understand your case and provide a free analysis of the best options available to you.
- Investigation – If you direct Community to proceed, the investigation process begins. Community will contact the IRS to obtain a complete record of your account. Following a thorough evaluation, Community will contact you to discuss the optimal resolution strategy.
- Resolution – The resolution phase of our process entails gathering additional financial information and other documentation. It is used to develop a formal proposal to the IRS. Following submission, Community will negotiate on your behalf, keeping you informed of all developments until your case is closed.
Community Tax Costs and Fees
Community Tax is not transparent about costs and fees.. The firm’s website offers no information regarding Community’s fee structure, potential add-on charges, and its money-back guarantee. This is frustrating for consumers and seriously detracts from Community Tax’s overall rating.
Fee Structure | Information is not available |
Other Charges | Information is not available |
Money-back Guarantee/Refund Policies | Information is not available |
Community Tax Customer Experience
Community Tax offers excellent customer service across multiple platforms.
- Its website is extremely robust, well-organized, and easy to navigate.
- Community offers expanded call center support, with accessibility to a live team member Monday through Saturday.
- Community also offers high-touch multi-channel support. In addition to the telephone, the firm actively communicates with new and potential clients via a virtual chat assistant, email, and social media platforms. It is also highly responsive via traditional methods, such as fax and the postal system.
- With regard to supplemental information and tools, Community offers a vast amount of information, including tax and business news, in-depth blog posts, FAQs, and other informative guides.
- Community offers its customers a mobile app. This is a big differentiator in the tax relief space and a testament to Community’s commitment to service.
Community Tax Trustworthiness and Stability
Community Tax boasts a long business history and extensive tax debt management experience. Key attributes are summarized below.
Years in Business | The firm was established in 2010. |
Customers Serviced Inception-to-date | Community has serviced over 100,000 clients |
Tax Debt Managed Inception-to-date | Community has managed over $800 million of tax debt, a huge amount compared to its peers |
Memberships in Industry-leading Associations | It’s unclear whether Community is a member of key industry-leading associations |
Community Tax User Reviews
Based on reviews from Trustpilot (over 500), Best Company (over 600) and ConsumerAffairs (over 50), Community Tax is generally very highly rated by its users (aggregate rating of 4.4 out of 5.0).
Best Company users gave Community Tax the highest average score (4.6) based on customer service and results, even praising specific case advocates by name. Users at Trustpilot (4.2) and Consumer Affairs (4.4) gave similar reviews, citing customer service and success at resolving tax debt issues.
The most favorable reviews highlight the firm’s stellar customer service and knack for translating complex and stressful scenarios into favorable outcomes. Some of the negative comments claim the firm’s fees are too high and mention the difficulty of realizing the money-back guarantee. A sampling of recent comments is provided below.
Maria Cruz
5.0 Trustpilot Rating in August 2022
What can I say about Community Tax? A LOT!!! This company goes above and beyond to help you. Demetria White, my case advocate, made the entire experience with dealing with the IRS stress free and I'm very pleased with the outcome. I highly recommend her and her colleagues. I'll miss talking to her. Love you Demetria ... forever thankful
Michael Jury
5.0 Best Company Rating in April 2022
I normally don’t write reviews, although I have to take a min to share how grateful I am for Community Tax. I have been dealing with a six-figure problem for a few years and no matter who I spoke to I really couldn’t get a resolution. I reached out to Community Tax as my last-ditch effort, and within a short period of time they had a LARGE reduction to what I owed. Matter of fact when Rebecca called and told me it brought tears of relief! I really cannot thank the entire team at Community Tax team Rebecca W, Brian E, Ashley S and Gabriela M for all your help.
Shena
4.0 Consumer Affairs Rating in March 2022
The rep I work with knows how to expedite my account appropriately. Also, he makes me feel assured and very comfortable. But there were reps I had to go through who weren't returning my messages and calls and I found that to be very uncomfortable. Other than that, working with Community Tax shortened all the footsteps I had to take to get where I had to get and what I got.
Community Tax Compared to Other Companies
A quick comparison of Community Tax and two well-known competitors, Precision Tax Relief and Anthem Tax Services, is provided below. Incidentally, Precision is rated the best overall tax relief company by Finimpact.
| Community Tax | Precision Tax Relief | Anthem Tax Services |
Extent of Geographic Presence | Community Tax services clients nationwide | Precision has a broad geographic reach, but it’s unclear whether it services the entire U.S. | Anthem services clients nationwide |
Minimum Debt Requirement | Information is not available | $10,000 | $10,000 |
Fee Structure | Information is not available | Precision quotes an all-inclusive flat fee; it’s the most transparent approach in the market | Information is not available |
Money-back Guarantee/Refund Policies | Information is not available | Precision offers a top-tier 30-day money-back guarantee | Anthem offers a best-in-class, virtually, unlimited money-back guarantee |
Final Thoughts
Community Tax is a great option for anyone that needs help resolving a tax collection issue, filing a tax return or planning for future obligations. The firm is especially well-suited for people who value deep experience and transparent processes. By these standards, very few firms can compete with Community. Take advantage of the firm’s free consultative services to assess things for yourself.
