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Optima Tax Relief Review: Expert Analysis & User Insights for 2022

As the largest tax resolution firm in the country, Optima Tax Relief works to achieve optimal outcomes for its clients, and it strives to minimize the stress and anxiety associated with tax collection. With over $1 billion of debt managed inception-to-date, it is certainly experienced.

Optima Tax Relief Review
Optima Tax Relief
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Diverse service offering
Diverse service offering
Extensive geographic footprint
Extensive geographic footprint
Free tax relief consultation
Free tax relief consultation
Money back guarantee
Money back guarantee
Thomas Brock
Written by:Thomas Brock
Chartered Financial Analyst (CFA) and a Certified Public Accountant (CPA)

Founded in 2011, Optima Tax Relief has managed over $1 billion of tax debt for its clients. In the process, it has helped thousands of Americans resolve their IRS and state tax issues. The firm is based in California, but its experienced team of professionals maintain a national footprint and are positioned to help with almost any individual tax issue. For small businesses, its offering is limited to tax preparation.

Editor’s Note:

Fundamentally, tax relief companies negotiate with the IRS and other taxing authorities on your behalf – for a fee. Reputable companies can help you achieve economical outcomes in a transparent manner. Unfortunately, the tax relief industry has its share of bad players. As a result, it’s critical to be comfortable with a tax relief firm and the services it offers, before proceeding with an engagement.

This guide can you understand the services and solutions, cost and fees, customer experience, trustworthiness and stability and user reviews associated with Optima Tax Relief.

Summarized Rating

This parameter considers service offering breadth, geographic reach, and minimum debt level requirements. Each of these features was evaluated using the five-point scoring system. Then, the various scores were aggregated and averaged to establish an overall services and solutions score. 

Optima gets an above average 4.0 for Services and Solutions. This reflects its diverse service offering, extensive geographic footprint, and standard minimum debt requirement.

Optima Tax Relief Pros and Cons

Optima Tax Relief Pros
Optima offers potential clients a 100% free consultation.
Optima has a very diverse service offering.
It has an expansive geographic footprint.
Optima maintains a transparent fee structure, with an above-average moneyback guarantee.
The company boasts a best-in-class customer service offering, which includes mobile technology.
Optima has a very long business history and has managed over $1 billion of tax debt inception-to-date.
Optima Tax Relief Cons
Optima does not maintain memberships in at least two industry-leading associations.

Services Offered By Optima Tax Relief

Optima Tax Relief focuses on providing personalized tax relief solutions to its clients. This includes tax consultation, tax resolution and tax settlement and negotiation. Across this vast offering, Optima Tax Relief helps its clients in a number of ways, including those outlined below.

  • Files extensions and appeals
  • Assists with tax audits
  • Stops wage garnishments, levies and liens
  • Secures innocent spouse, disaster and pandemic relief
  • Establishes installment plans
  • Reduces tax debts, penalties and interest

Optima also offers tax preparation and compliance services to its clients. This entails completing tax forms required by the IRS and/or state tax authorities.

Optima Tax Relief Services and Solutions

When it comes to services and solutions, Optima Tax Relief has a very strong rating. It’s underpinned by a diverse offering of solutions, a broad geographic reach, a fairly standard minimum debt requirement and transparent, realistic marketing concerning the “average time for relief” and “average relief amount” metrics. Details are below.

Extent of Geographic Presence Optima Tax Relief services clients nationwide
Minimum Debt Requirement The minimum debt requirement is $10,000, which is fairly standard for the industry
Average Time for Relief For most cases, the process takes between two and six months, but every case is unique
Average Relief Amount Each case is unique and Optima may not be able to save you anything at all; relief estimates are only available after consultation and in-depth investigation

Note: Any tax relief company that accentuates “average time for relief” and/or “average relief amount” on its website warrants skepticism. Averages do not provide a meaningful indication of what you can expect, given the highly personalized nature of tax relief. Moreover, a tax relief firm cannot influence these metrics, beyond legal allowances. Exaggerated claims are misleading, at best, and illegal, at worst.

Optima Tax Relief Application Process

Optima Tax Relief markets its services as a two-phase process, which consists of an investigation phase (two to four weeks) and a resolution phase (three to nine months). The investigation phase entails getting fully acclimated with a client, evaluating all options, establishing a tax relief strategy and, potentially, contacting the pertinent tax authorities. The resolution phase entails implementing the relief strategy and dealing with downstream compliance.

At a slightly more granular level, the Optima Tax Relief process consists of the following sequential steps:

  1. Free Tax Consultation – Upon contacting Optima, you will speak with a qualified tax profession who will assess your options. The consultation is free and confidential.
  2. Tax Liability Investigation and Resolution Proposal – Following the free consultation, you will have the option of proceeding to the investigation phase. It entails an extensive assessment of the specifics of your case, and it culminates with a proposal designed to optimize your situation.
  3. Tax Settlement and Negotiation – Acceptance of the proposal activates your tax resolution strategy. At this stage, Optima’s team will present your case to the appropriate tax authority and position you to achieve the best possible financial outcome legally permitted. Along the way, you will be kept informed of all communications and developments.

Optima Tax Relief Costs and Fees

It’s difficult to compare the costs and fees of one tax relief company to the next, largely due to the highly personalized nature of the services provided. Optima differentiates itself with a transparent fee structure that underpins a well-defined process.

For each customer, it quotes a contingent flat fee that leaves some room for unexpected tax resolution efforts. This is reasonable and highly competitive. Optima does not levy any other charges, and it offers a very lenient moneyback guarantee that allows you to back-out – if you change your mind. Highlights are illustrated below.

Fee Structure Optima quotes a contingent flat fee
Other Charges No other charges are levied
Moneyback Guarantee/Refund Policies Optima offers a stellar 15-day moneyback guarantee

Optima Tax Relief Customer Experience

Optima Tax Relief checks all of the boxes on the customer experience front. It boasts a best-in-class 5.0 rating due to the following factors:

  • Its website is well-organized, highly informative and easy to navigate.
  • The firm offers expanded call center support, with accessibility to a live team member Monday through Saturday.
  • Optima further enhances its accessibility with multi-channel support. In addition to the telephone, the firm actively communicates with new and potential clients via email, social media platforms and its proprietary client portal. It is also highly responsive via traditional, postal channels.
  • With regard to supplemental information and tools, Optima Tax Relief does not disappoint. Its website is loaded with tax news, helpful videos, blog posts, FAQs and other informative guides.
  • To round out its offering, Optima recently introduced the Optima Tax APP. This slick, mobile tool differentiates Optima from its peers and allows users to make sense of IRS notices, file free tax extensions and connect with Optima’s award-winning team of tax professionals.

Optima Tax Relief Trustworthiness and Stability

Optima Tax Relief scores very highly when it comes to trustworthiness and stability. This is largely attributable to its long business history and industry-leading level of tax debt management experience. Membership in only one key industry association is a slight drag on its rating. Key attributes are summarized below.

Years in Business Established in 2011, Optima is approaching its 12-year anniversary, which is far above average
Customers Serviced Inception-to-date Information is not available
Tax Debt Managed Inception-to-date Optima has managed over $1 billion of tax debt, a massive amount compared to its peers
Memberships in Industry-leading Associations Optima is a member of the National Association of Enrolled Agents (NAEA), which enables it to represent taxpayers before all administrative levels of the IRS

Optima Tax Relief User Reviews

Based on reviews from Trustpilot (over 2,600), Best Company (over 1,700) and ConsumerAffairs (over 150), Optima Tax Relief is generally very highly rated by its users (aggregate rating of 4.4 out of 5.0). Many cite the high degree of trustworthiness and professionalism exhibited by Optima. They also value the transparent and organized way the firm handles its cases. A sampling of recent comments is provided below.

Christopher Diggins
5.0 Trustpilot Rating in August 2022

I called this company today to see about getting some tax relief because I had heard that you can get your taxes greatly reduced. The person I spoke with, Jeret, was very honest and with integrity. He informed me that my best option was to just to call the IRS myself and do not hire someone to do it for me. Because they would charge me money and they would not be able to save me money. I was very, very impressed that they turned away a customer and other people I've spoken with told me differently. I believe this person.

Fernando Morales
5.0 Trustpilot Rating in August 2022

I spoke with Elizabeth who was handling my case. She was one of the most empathetic persons who I have dealt with on the other side of a phone call in a very long time. I felt as though my case was the only one on her desk. In tough times like these, it's crucial to be able to depend on dependable people.

Michelle Crane
5.0 Best Company Rating in July 2022

I like that this company is very up front about the length of the process of helping you to get tax debt free. They detail exactly how long each phase takes so that you know up front how long it will be before you have tax freedom (overall a 10-month max). They also offer a free consultation to see if their company would be the right fit for your needs.

Optima Tax Relief Compared to Other Companies

A quick comparison of Optima Tax Relief and two well-known competitors, Precision Tax Relief and Anthem Tax Services, is provided below. Incidentally, Optima and Precision share the designation of best overall tax relief company. Each was assigned an impressive aggregate score of 4.3 out of 5.0 by

Optima Tax Relief Precision Tax Relief Anthem Tax Services
Extent of Geographic Presence Optima services clients nationwide Precision has a broad geographic reach, but it’s unclear whether it services the entire U.S. Anthem services clients nationwide
Minimum Debt Requirement $10,000 $10,000 $10,000
Fee Structure Optima quotes a contingent flat fee; it’s reasonable and highly competitive Precision quotes an all-inclusive flat fee; it’s the most transparent approach in the market Information is not available
Moneyback Guarantee/Refund Policies Optima offers a stellar 15-day moneyback guarantee Precision offers a top-tier 30-day moneyback guarantee Anthem offers a best-in-class, virtually, unlimited moneyback guarantee

Final Thoughts

All things considered, Optima Tax Relief is an excellent option for anyone looking for assistance in resolving a complex tax collection issue. The firm has a nationwide footprint and tons of experience. It maintains a well-defined process and a client-focused mode of operation. Its unwavering professionalism and transparency are evidenced by its best-in-class rating (4.3 out of 5.0). If you want a reputable tax relief company with extensive experience, look no further than Optima Tax Relief.

Frequently Asked Questions(FAQ)

How do tax relief companies work?

Tax relief companies negotiate with the IRS and other taxing authorities on your behalf. They draw on their expertise to try to reduce your tax debts and gain other measures of relief. If applicable, they file extensions, appeals and motions to stop wage garnishments, levies and liens. Some firms also assist with tax audits, tax preparation and compliance and small business matters.

Are tax relief companies necessary?

Technically, everything a tax relief company does for a client could be handled directly by the client. However, most people lack the time and/or expertise to make sense of complex federal and state tax issues. Reputable tax relief firms can do all of the leg work for a small fee. Many also offer complementary services, such as tax preparation and compliance.

What behaviors could indicate a company is not trustworthy?

The following behaviors are unacceptable and warrant a complaint to the U.S. Federal Trade Commission, the IRS or the pertinent taxing authority:

  • Promising you will get relief from tax liabilities
  • Misrepresenting how long it will take to process a debt relief request
  • Omitting relevant asset information on financial statements submitted on your behalf
Where can I find information on the IRS’ collection process?
Thomas Brock

Thomas Brock

Chartered Financial Analyst (CFA) and a Certified Public Accountant (CPA)

Accounting, Corporate Finance, Debt, Economics, Financial Planning, General Business, Insurance, Life Insurance

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