Tax Defense Network Review

Services Offered by Tax Defense Network

Tax Defense Network’s core business is tax relief for individuals and small businesses. In this space, the company can help as follows:

• Filing extensions and appeals
• Assisting with tax audits
• Stopping wage garnishments, levies, and liens
• Securing innocent spouse, disaster, and pandemic relief
• Establishing installment plans
• Reducing tax debts, penalties and interest

Tax Defense Network also offers tax preparation/compliance services to individuals and an extensive line of services to small businesses. The latter offering includes strategic planning, bookkeeping, tax preparation/compliance, payroll and sales tax administration, and assistance with corporate dissolutions.

Tax Defense Network Service Features

Tax Defense Network offers a diverse offering of solutions for individuals and businesses, a nationwide reach, and transparent, realistic marketing tactics. Details are below.

Note:

Any tax relief company that accentuates “average time for relief” and/or “average relief amount” on its website warrants skepticism. Averages do not provide a meaningful indication of what you can expect, given the highly personalized nature of tax relief. Moreover, a tax relief firm cannot influence these metrics, beyond legal allowances. Exaggerated claims are misleading, at best, and illegal, at worst.

Tax Defense Network Application Process

Tax Defense Network maintains a very straightforward business process. Its clients can expect the following three-step experience:

1. Participate in a complimentary, commitment-free, and confidential consultation with a trained tax professional.
2. Receive a personalized tax relief proposal outlining Tax Defense Network’s plan to negotiate with pertinent tax authorities on your behalf to achieve the best possible outcomes.
3. A dedicated case advisor will work to execute your plan. You will be kept informed of all developments until your case is closed.

Tax Defense Network Costs and Fees

Tax Defense Network’s website offers no information regarding the firm’s fee structure, potential add-on charges, and the existence of a money-back guarantee. This is frustrating for consumers and seriously detracts from Tax Defense Network’s overall rating.

Tax Defense Network Customer Experience

Tax Defense Network offers fairly standard customer service options including multichannel support. Details are outlined below. 

• Its website is easy to navigate and provides ample information about the firm.
• Tax Defense Network does not offer expanded call center support. 
• Tax Defense Network does offer multichannel support. In addition to the telephone, the firm actively communicates with new and potential clients via email, social media platforms, and traditional, postal channels. It also welcomes face-to-face meetings at its many offices.
• With regard to supplemental information and tools, Tax Defense Network offers a variety of helpful resources, including tax and business news and guides, in-depth blog posts, FAQs, and various taxation calculators.
• Tax Defense Network does not have a mobile app. While this isn’t unusual in the tax relief space, companies that offer mobile technology have a definite edge.

Tax Defense Network Trustworthiness and Stability

Tax Defense Network boasts a long business history and its active membership in four industry-leading associations. Key attributes are summarized below.

Tax Defense Network User Reviews

Based on reviews from Trustpilot (over 200), Best Company (over 2,800) and ConsumerAffairs (over 50), Tax Defense Network is rated average by its users (aggregate rating of 3.7 out of 5.0), but the reviews are mixed. For example, some Trustpilot (3.6 out of 5.0) reviewers praised individual case representatives by name, while others spoke of miscommunication and high charges for little results. Best Company (4.0 out of 5.0) and ConsumerAffairs (3.7 out of 5) users report similarly mixed experiences. 

The most favorable reviews highlight the firm’s knowledgeable and diligent staff and knack for resolving complex matters. Some of the negative comments claim the firm is unresponsive and does a poor job of addressing inquiries. A sampling of recent comments is provided below.

Genny Nava

5.0 Best Company Rating in August 2022

Very efficient and quick results. Ms. Baker is very knowledgeable and professional at what she does. She is also very patient explaining the procedures ready to answer any questions I might have had. I did not have anything negative to say about tax defense network

Paul F.

5.0 Best Trustpilot Rating in January 2022

I started my process when I got an ugly letter... I received immediate support and the IRS was notified that they were my representative. This stopped any negative actions right away. My case took 3 years to resolve and came out to my positive. Each person I worked with was patient and helpful. Given the many choices of the companies out there I would say this was a very lucky choice for me and would highly recommend them for you.

Tax Defense Network Compared to Other Companies

A quick comparison of Tax Defense Network and two well-known competitors, Community Tax and Optima Tax Relief, is provided below. Incidentally, Optima is rated the best overall tax relief company by FinImpact.

Final Thoughts

Tax Defense Network is one of the most experienced players in the tax relief space, and it offers an extensive line of services for both individuals and small businesses. To date, the firm has consulted on over $8 billion of tax debt, and it’s helped many businesses streamline their bookkeeping processes and address tax filing and compliance matters. If you need some help, contact the firm to participate in a free consultation.