OnDeck Reviews: Expert Analysis & User Insights for 2022
OnDeck is a perfect option for businesses that want a substantial term loan but do not want to go through a stressful loan application process. With two different loan options and an easy application, OnDeck is there to help your business get the funds it needs.
Ondeck is not suitable for businesses that are just starting out. OnDeck is mainly suited to small and medium-sized businesses that already have a business history and a good record, as they want to see some financial history before taking you on. OnDeck prides itself on transparency and launched a SMART Box tool in 2016, making financing options more transparent to small business owners.
Our OnDeck loans review goes on to list the pros and cons, loan features, and what you can expect from a term loan or line of credit.
OnDeck Reviews - What People Are Saying
A quick scan of popular aggregate review sites will tell you just how popular OnDeck is. From more than 3474 reviews on Trustpilot, the platform has an amazing 4.8 stars out of 5 on average.
Customers tend to praise the easy and effortless application process, the speed at which funding is usually deposited, and the friendliness of the staff. In fact, many online reviews name service agents personally, praising them for their attentiveness.
In rare instances of criticism, users tend to focus on the high interest rates. The platform regularly responds to reviews directly and is happy to answer questions via social media, too.
Highly attentive customer service
High interest rates
Fast application process
The platform doesn’t accept applications from those with poor credit
Fast funding times
In-depth Look at OnDeck Reviews on Trustpilot
Out of more than 3470 reviews, 94% are in the excellent category.
According to these numbers, just over 3% of people have anything other than an excellent or great experience.
When digging deeper into the reviews to see the average, poor or bad reviews that people left, it turns out that a lot of them were one-off things, nothing highly repeatable.
In fact, one of the bad reviews said that when they had tried to go and pay the loan off early, OnDeck had penalized them for doing so. That sounds like a big red flag. However, after contacting the company, we found that the information wasn't correct. Not only does OnDeck not penalize customers for paying off early, they often give an incentive for those who do.
Interest Rates & Fees2.7
This parameter considers the scores achieved from independent user review sites, such as Trustpilot. Ideally, each platform’s rating reflects scores from three distinct user review sites. However, this isn’t always possible. Ultimately, the various scores were aggregated and averaged to establish an overall user reviews score.
OnDeck boasts a best-in-class User Reviews rating of 4.9, which is reflective of the independent user reviews posted on Trustpilot.
OnDeck Review Video
Our expert, Gordon Scott reviews and describes OnDeck business loans in detail.
What Is OnDeck?
OnDeck is an online small business lending company offering term loans and business lines of credit to help small businesses with their financing needs. Term loans offer a one-time lump sum of cash that’s repaid on a daily or weekly basis. Lines of credit are a type of revolving loan where you get approved up to a certain amount (max $100,000) and use the funds as-needed. The main advantage of a line of credit is you only pay interest on what you use.
Both term loans and lines of credit can be used to purchase inventory, pay employee salaries, cover emergencies, or handle any gaps in revenue.
Loan amounts range from $5,000-$250,000 for term loans and up to $100,000 for lines of credit. Because of the low credit score requirement of 600, you may see higher interest rates on the loan products. The company does, however, offer better rates for returning customers.
OnDeck Pros and Cons
OnDeck Loan Features
The minimum term loan amount you can get from OnDeck is $5,000 and the maximum amount is $250,000. The APR can change depending on whether or not you pay it off early, but keep in mind APRs typically start on the higher side of online lending.
Up to 24 months
Daily or weekly
Start at 35%
Min - Max amount
$5,000 - $250,000
Business Line of Credit
Business lines of credit allow customers to draw on a designated amount of capital when needed, taking as much or as little as they’d like. You can expect higher interest rates and maintenance fees for this type of OnDeck loan. Borrowers who choose this option find value in the flexibility. For example, a line of credit can allow an entrepreneur to deal with cash flow issues quickly as they arise.
Automatic weekly payments
Start at 35.9%
Min - Max amount
$6,000 - $100,000
OnDeck Interest Rates and Fees
The rates for OnDeck tend to be high, but they are transparent from the start. OnDeck will not charge additional fees later on. In addition, OnDeck has no prepayment penalties, meaning you can pay off your loan early without being subjected to a fee.
Line of Credit
Between 0% - 5%
Between 0% - 5%
Late payment fees
0.4% - 0.42% of the total borrowing amount per month
$20 per month
Start at 35%
Start at 35.9%
How to Qualify for an OnDeck Loan
For both term loans and lines of credit from OnDeck, you do not need perfect credit scores or extremely high annual revenues. We’ve outlined the minimum criteria below, but keep in mind OnDeck will also look at other aspects of your business when making a decision.
Minimum credit score
Minimum annual revenue
Minimum time in business
Typical OnDeck loan customers have been in business for three years, have an annual business revenue of $300,000+, and a personal credit score of 650.
The OnDeck Loan Application Process
When applying for an OnDeck loan or line of credit, you’ll need the following documents:
Tax ID number
Social Security number
Annual gross revenue (estimated)
Three months of business bank statements
Let's look at some of the screens that you'll see when you go through the loan process.
1. First, you’ll fill out personal information about you and your business entity.
2. Next, they’ll ask for your Social Security number and and other basic stuff.
3. Next, they’ll ask how much funding you think you’ll need, how soon you'll need it and what you're going to do with the loan. They want to make sure it's going to be for business purposes only.
As you can see from these screens, OnDeck makes it very easy to apply for a loan.
4. They're going to ask about your business, get your business tax ID, and your bank balance.
5. Then, they're going to ask you to provide bank statements and connect up your bank account.
You need to provide three months of your business checking account activity to get approved for a loan. By giving them your banking information, they can see your business statements for the last three months.
Connectiong your bank account, allows them to put money right into your bank electronically and automaticall when you get approved for the loan.
However, the other side of that coin is that when it comes time they're going to automatically take the payment out of your account to make sure that you're paying the loan according to the schedule you choose - daily, monthly or weekly.
That's part of the alternative lending game. You can't expect to work with alternative funding without recognizing that they're going to take the money according to their schedule electronically.
6. And finally, you’ll submit your application. Make sure to read the fine print, as you are consenting to receive calls from lenders offering loans to your small business.
OnDeck Customer Support
The contact center and live chat options are available between 9 AM and 8 PM ET Monday through Friday.
In rare instances, customers have reported it taking a little bit longer for the platform to respond to email queries, but this might not be a common occurrence.
Perks and Bonuses
Small businesses looking for a financial institution that is mindful about working with customers for the financial moment that they’re currently in may want to give Ondeck a second look. Ondeck currently has a small number of financial products for their customers. Borrowers can apply for lines of credit or term loans as needed.
OnDeck offers flexible repayment terms up to 24 months for term loans and 12 months for lines of credit. If, however, you are unable to make a payment, we recommend getting in touch with an OnDeck representative as soon as possible.
OnDeck launched the SMART Box tool in 2016 to make financing more transparent for small business owners. “SMART” stands for Straightforward Metrics Around Rate and Total cost, and the tool makes it easy to understand rates and terms before you sign for a loan. For more specific questions, your OnDeck loan advisor is always available to assist.
The Ondeck website is easy to navigate and customers are able to find the products they’re interested in using. OnDeck users have access to an online portal and autopay option. Ondeck currently does not have an app paired with their service.
Kabbage is an alternative lender to OnDeck if you have smaller monthly revenues. OnDeck requires an annual revenue of $100,000, but Kabbage requires just $3,000 per month in revenue.
Kabbage is backed by American Express and offers business lines of credit ranging from $2,000 to $250,000. You can choose from a six, 12, or 18-month term. Fees vary per term, with 6-month loans ranging from 2-9%, 12-month loans ranging from 7.5-18%, and 18-month loans ranging from 15.75-27%. Payments are made monthly, and Kabbage does not charge origination or maintenance fees on their loans.
To qualify, you’ll need to be in business for six months, have a minimum credit score of 640, and show $3,000 per month in profits.
Like OnDeck, Fundbox offers both short-term business loans and lines of credit. Loan amounts are a little less, ranging from $1,000 to $150,000. Rates start at 4.66% for lines of credit and 8.33% for term loans. Term loans are paid back over 24 or 52 weeks, and lines of credit are paid back over 12 or 24 weeks.
Qualifying for funding from Fundbox is a bit less stringent. A minimum credit score of 600 is needed, in addition to six months in business and $100,000 in annual revenue. OnDeck requires one year in business, so if your company is just getting started, a loan from Fundbox could meet your needs.
While interest rates and fees may be higher than with other lenders, the excellent customer service, ease of application, and quick funding process may make up for it. However, if you’re looking for cheaper rates or do not meet the minimum eligibility requirements, you may want to search elsewhere.